AI reimagined Work at Accenture Labs demonstrates this using Natarajan was declared the winner, but noted every workflow. Particularly, the company’s claims data from loan applications. If an applicant is the system’s potential, saying that if its ability payment process was designed to play to the 13 denied a loan, the system explains the reasons to grasp and contextualize information were strength of AI and humans working together. for the denial and offers the smallest number of paired with a human colleague’s skills in using Customers file claims with a chatbot that both changes the applicant would need to make to that information more subtly, it would make logs the claim details and instantly compares the 12 have the application approved, such as having for a powerful collaboration. claim to others within the Lemonade database— 10 more cash on hand or increasing annual income. a first wave of defense against fraud. If everything The process is also interactive: if an applicant Once enterprises enable the full scope of is okay, the claim can be paid out immediately can’t increase income, for example, they can human-AI collaboration, they can jump on the to the customer. If a claim is too complex or ask the system to make another suggestion that new opportunity before them—employing AI problematic, the AI shares the information with a 14 would lead to a successful approval. Making as an agent of change. Competitive advantage human agent, who steps in to manage the case. AI explainable turns a human-AI interaction is no longer about finding a faster way to do into a relationship. what’s already being done. Leaders in the future This unique division of labor is the root of will be the ones that can rapidly and continuously why Lemonade can offer competitive pricing IBM built a system that put many of these change, using AI to rethink and reimagine within the insurance industry. Fraud and the new capabilities into action. “Project Debater” everything—from the way their organizations administrative costs of complex bureaucracies combines IBM Watson’s natural language are structured, to the way they approach work, are two of the largest costs to insurance capabilities to listen to and parse human speech, to the value their enterprise creates. companies, and the company solves both by with a system that mines through an array of making AI a key part of the process. Meanwhile, newspaper and journal opinions to construct Look at Lemonade, a startup natively designed it also provides the customer with a simplified, an argument. In 2019, the company pitted the to use human-AI collaboration to disrupt the seamless insurance experience while making system against European Debate Champion insurance industry. At Lemonade, AI is embedded a human touchpoint available when it’s 11 15 Harish Natarajan in a live, unscripted debate. in the organization and present in nearly needed most.