Even as people’s expectations for their Companies already aspire to this type of future with technology continue to grow, human-centered experience. But even though many enterprises’ attempts to deliver on those the technology exists to build it, implementation expectations are being rejected. Companies remains out of reach. Models that companies need to build a new path forward, developing have been relying on for decades are becoming new models that bring a human focus. roadblocks. Closed ecosystem models mean different levels of technology access and Imagine a world with seamless, secure and different standards, creating obstacles to smooth personalized healthcare. Wearables give doctors experiences. Application-centered data models instant access to patients’ real-time and past vital create fragmented, even conflicting, data about signs. Digital healthcare records automatically patients, while innumerable go-betweens, incorporate results and notes from different regulators and gatekeepers can often add providers, with no delayed requests for records friction—not value—to the experience. Meanwhile, or decisions made on incomplete information. concerns about security, privacy and ethical issues All the while, artificial intelligence (AI)-powered keep patients and providers alike wary of new machines use these records to make technological solutions. preventative recommendations.