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Introduction 1 2 3 4 5 We, the Post-Digital People People’s love for technology has let businesses weave it—and themselves—into our lives, transforming the way we work, live and interact with the world. But that unconditional love is starting to fray, and the approaches companies took to reach this point won’t take them any further. Even as people’s expectations for their future with technology grow, many enterprises’ attempts to deliver on those expectations are being rejected. Leading companies will need to take a new path forward, developing models that bring a human focus. 4 Technology Vision for Insurance 2020 | We, the Post-Digital People

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