#TECHVISION2020 Introduction Trend 4: Robots in the Wild 4 4 We, the Post-Digital People 38 Growing the enterprise’s reach—and responsibility 6 People are changing; companies must, too 8 Leaving the roadmap behind Technology Vision Trends Trend 5: Innovation DNA 10 The five trends most likely to impact insurance in 2020 and beyond 48 Create an engine for continuous innovation Trend 1: The I in Experience Conclusion 12 The five trends most likely to impact insurance in 2020 and beyond 58 Trend 2: AI and Me About the Technology Vision 20 Reimagine the business through human and AI collaboration 60 Trend 3: The Dilemma of Smart Things References 30 Overcome the “beta burden” 62 Technology Vision for Insurance 2020 | We, the Post-Digital People 3