#TECHVISION2020 Five key trends have been identified: The I in AI and Me The Dilemma Robots in Innovation DNA Experience Reimagine the business of Smart Things the Wild Create an engine for Helping people choose through human and AI Overcome the Growing the enterprise’s continuous innovation collaboration Tap into the unprecedented scale their own adventure “beta burden” reach—and responsibility Redesign digital experiences with new Take a new approach that uses AI Address the new reality of product Prepare for robotics to move beyond of disruptive technology available models that amplify personal agency. to bring out the full power of people. ownership in the era of “forever the walls of the enterprise. Companies today. Build the capabilities and Turn passive audiences into active Move beyond deploying AI for beta.” Transform pain points in every industry will unlock new ecosystem partnerships necessary participants by transforming one-way automation alone and push into to assemble the organization’s the new frontier of co-creation into an opportunity to create an opportunities by introducing robots unique innovation DNA. experiences into true collaborations. between people and machines. unprecedented level of business- to the next frontier: the open world. customer partnership. Technology Vision for Insurance 2020 | We, the Post-Digital People 11