Introduction 1 2 3 4 5 Technology Vision Trends To truly bring a human touch to the next decade, the new models that insurance businesses build must be rooted in collaboration. As technology’s level of impact grows ever higher throughout society, successful insurers will be those that use new models to invite people—customers, employees, partners, intermediaries and the public—to co-create their new course for the future. 10 Technology Vision for Insurance 2020 | We, the Post-Digital People