#TECHVISION2020 The tech-clash arrives at a time that insurance carriers are under growing pressure to accelerate their digital transformation. The Accenture Disruptability Index 2.0 ranks insurance in 2018 as the fourth most disrupted 9 sector, the most susceptible to future disruption, and one of the least innovative sectors. Insurance has lagged many other sectors in adopting digital technologies to transform its core, embrace customer-focused experience design, and weave its offering into people’s daily lives and into organizations’ daily operations. But with compressed margins, slowing growth, new competition and the erosion of traditional industry strengths, change is imperative for the incumbents. Some are looking at a “living business” model to reignite growth and enhance profitability. This approach sees insurers aim to provide products, services and experiences that “wrap around” individual customers, constantly learning more about their needs, intents and preferences. Making this transition will not be possible without winning customers’, employees’ and intermediaries’ confidence that insurers are using digital technology in ways that benefit them. Technology Vision for Insurance 2020 | We, the Post-Digital People 7

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