Introduction 1 2 3 4 5 Leaving the roadmap behind The roadmaps that digital pioneers used to build their platforms will need to change, considering the ongoing tech-clash. What does that mean for insurance enterprises? There’s no defined path left to follow. Insurance companies should be guided by the core values and concerns of their commercial and personal lines customers, agents, employees and other stakeholders. Here’s their opportunity to invent a virtuous circle of trust, data and deeper experiences— a more human future. 8 Technology Vision for Insurance 2020 | We, the Post-Digital People