Achievers also develop proactive AI Japanese e-commerce giant Rakuten talent strategies to stay at the forefront of established an “AI Promotion Department” industry trends. In addition to hiring, this in 2016 to accelerate efforts to infuse could mean partnering with or acquiring AI into the company’s 70+ diverse specialist companies to fill critical roles businesses. By 2018, the department (such as data or behavioral scientists, helped turn more than 30 AI pilot 5 social scientists and ethicists). It also projects into successful offerings. means having a plan to get these diverse, 78% multidisciplinary workers to collaborate, And a leading Southeast Asian oil and create and sustain maximum value from gas firm built an AI-powered, “gamified” of Achievers have the company’s data-science capabilities. learning platform to expand employees’ digital fluency. It also created a cloud- mandatory AI trainings In 2018, US utility Exelon established an based performance reviewer that for most employees, from Analytics Academy. This training upskilled scrutinized a decade’s worth of employee employees like Jeffrey Swiatek, who, at the data to recommend workers best suited product development age of 41, transitioned from his longtime for various digital roles. The innovation engineers to C-suite role as a maintenance worker into a saved the firm’s HR department significant executives. higher-paying position as a quantitative time filling positions. It also reduced engineer. Swiatek has since used his scope for managerial bias in promotional training to write predictive software that decisions and helped workers assess and saved Exelon an estimated $1 million over close digital-skills gaps. 4 eight years on equipment maintenance. The art of AI maturity—Advancing from practice to performance 22