• Embrace strategic managed services13: Using strategic managed services partners for HR delivery provides access to talent at speed and scale and the ability to harness intelligent, cloud-based platforms that enable data-driven decision- making. Our research shows that leading organizations (the top 5% who best tap the power of data, technology and people) are utilizing managed services at higher rates than their peers. Notably, they have a 46% greater focus on embedding managed services into their strategy, compared with companies that focus on talent alone. The pandemic highlighted how some organizations used this solution to shift large-scale operations to fully remote settings quickly and efficiently. Introducing managed services allowed them to focus on their core business and their people, while taking advantage of the scale and industrialized platforms such services offer. 22