1. Access and create talent in innovative ways High-Res CHROs use data-led, AI-powered insights to understand which capabilities their organizations need most—and where to find and attract the people that have them. To achieve this, they: • Enable next-generation skills development: In a continuously disrupted market, the expertise companies need to stay competitive is shifting. Top CHROs prioritize skilling the organization’s people to meet growth objectives, as well as building the infrastructure to deliver the right capabilities at the right time across the business. Our High-Res CHROs are over 2x as likely to invest significantly in skills development—and they recognize that technology is an integral part of that process. With this approach, they expand access to new and more diverse sources of talent and create pathways for people, such as hiring for skills instead of degrees and offering apprenticeship programs. • Use technology to unearth hidden talent: Leading CHROs are putting new tools to work as they revamp hiring and recruitment practices for a new era. They are utilizing AI to better understand how bias enters the screening process and looking to data to transform candidate experiences. They are also discovering talent within their own organizations and using technology to support creative and flexible work models. 21