Introduction Play #1 Play #2 Play #3 Play #4 Play #5 Companies can combat this inertia and renew organizational energy by looking inward and reconfiguring operations for flexibility and fluidity. Many organizations look inward to drive new efficiencies, A life-centric approach is about but the companies best set up for the future are rethinking their better understanding the needs operations with an eye towards unlocking new growth opportunities. A life-centric approach is about better understanding the needs of people—not just customers, of people—not just customers, but a company’s own internal talent but a company’s own internal as well. Automation can streamline routine tasks to free up talented teams for more complex, human-centered work, and leading-edge talent as well. human and machine teams can significantly augment and accelerate desired outcomes. Unifying workflow systems and platforms, as well as incorporating agile organizational design, can create the efficiencies needed to boost productivity and profitability. Breaking down silos can unleash the communication and creativity that drives innovation. The life centricity playbook 23