THINK LIKE THE TOP 10% 03 Radically human: Radically human systems talk, Thanks to technologies such as natural- listen, see and understand just language processing, computer vision, voice like we do, bringing elegant recognition, and machine learning, these systems are becoming less artificial and more simplicity to every human- intelligent, making them easier to interact with 91% and more efficient. machine interaction. A full 80% of our survey respondents believe Leading radically human companies have a systems will interact seamlessly with humans, structured, fail-fast approach to evaluate the and 78% think these systems will embrace the potential of emerging technologies, they apply way humans work. responsible AI frameworks to build human- machine trust and they use human-centric of Leaders are Radically human companies empower people to design as a standard practice. extremely effective break down organizational barriers. Ninety-one percent of Leaders are extremely effective at Companies that can think in terms of systems, at working with cross- working with cross-department teams that as opposed to point-solutions, stand to outpace department teams that combine IT and business to create customer- others in terms of both revenue and margin centric solutions, compared with only 41% of growth. It starts with envisioning their own combine IT and business Laggards. (See Figure 6) version of boundaryless, adaptable and to create customer- radically human future systems. centric solutions. Figure 6 Future Systems 15