We surveyed 1,700 executives from 1,657 organizations across 15 industries and 12 countries. We assessed organizations across six capability measures of operations maturity. Based on maturity scores for those six capabilities, we plotted organizations across four levels of operational maturity, from least to most mature—foundational, automated, 1 insight-driven and intelligent (Figure 2). Our analysis revealed the actions and investments that were driving organizations to the highest levels of operations maturity. Figure 2 The operations maturity journey Six capability Data, analytics Artificial � Leading � Business-tech Talent� Stakeholder� measures and automation intelligence practices collaboration strategies experiences Intelligent A well-defined data AI deployed in Leading practices IT and business Machines augment Enterprise-wide (operations reinventors) strategy, overlayed on nearly all processes, applied to all business functions partner to human work in nearly stakeholder a centralized, secure redefining processes drive strategic all processes across experience programs and diverse data lake performance roadmap and functions deployed at scale and benchmarks All critical business execution enabled by advanced Insight-driven On-demand operations moved to Equipped with data analytics and analytics, advanced Continual the cloud to enable IT enables the specialized talent user-led automation modelling and data reassessment of agility and to optimize integration of (e.g., data scientists, technologies science AI roadmap cost to serve ecosystem partners AI practitioners, ations Automated (startups, SaaS, AI design thinkers, AI-led continuous Cross enterprise Ecosystem Process mining to platforms) to take product managers) improvement of all deployment of partnerships drive calibrate internal and IT-OT integration to experience programs low-code/no-code AI-led scenario external benchmarks the next level Ecosystem across business units automation for planning for to drive best-in-class partnerships and and geographies Foundational exponential continuous performance external talent efficiency strategic platforms to improve reinvention talent capabilities and agility enting Enterprise Oper v ein R Source: Accenture operations maturity survey, 2023 05 1. Identified in the 2021 report as stable, efficient, predictive and future-ready