We have been forced to adapt The COVID-19 situation has accelerated changes in the way we live and work by 3 to 5 years, so what we had expected to happen by 2025 is happening in 2020. 1 2 3 4 Closure of office Social distancing has Restricted mobility “Stay at home” premises has shifted increased digital has led to a boom in policies have given many employees to engagement e-commerce rise to new remote working, propositions as interactions with as customers, heavily with parents having to family and friends, home reliant on delivery across the industry and play multiple roles as schooling, services, encourage are scaling at pace, they balance work and entertainment, and even businesses to launch such as with home the care of their children. banking relationships, all online services and fitness apps, online move to digital. accept digital payments. concerts, theatres, etc. 4