UK banks have acted fast to take control with customers in mind Time is of the essence. Some of the measures taken are: Stood up crisis command Implemented business centers, including identifying Reviewed investment priority business and operational continuity plans, including portfolios and put non- metrics to track performance work-from-home provisions critical projects on hold through this period Operationalised and Expanded digital Scaled back dividend handed out financial capabilities to encourage payments and deferred stimuli granted by the customers to engage digitally decisions on future government shareholder distributions 9